The Mercurial Perspective
A Complexity Theory Approach to Organizational Agility / Lean - Complex Adaptive Systems (CAS)
The continuous workflow of Agile Kanban / Just in Time Delivery (Lean) with a set of principles and practices to become a more human-centered and streamlined organization.
This is not for software development projects, this an entire organizational agility approach.
A mix of the best of all worlds, It is Lean Six Sigma expanded beyond manufacturing.
Read more: The Mercurial Perspective Documents
The above overview on Complexity Theory as used in organizations is not mine: View Video on YouTube
1. Treat Humans Like Humans
2. Engage in Constant and Shared Learning
3. Continuously Work to Improve Based on Past Results
4. Strive to be Transparent in Your Thoughts, Actions, and Statuses
5. Unite the Organization Under the Shared Motivations
6. Embrace the Idea that From Quality Comes Customer Satisfaction
7. Limit Bureaucracy by Simplifying and Streamlining Your Processes
8. Do Not Limit Options for the Sake of Agility
9. Expect Change and Adapt in the Most Efficient and Knowledge-Driven Method
Read More: Principles of the Mercurial Perspective
The 5 Stages of Work:
1. Planning: What are you going to work on and how are you going to complete it? What are the highest priority tasks? What makes sense to work on first? Can you clearly identify each activity that needs to be performed as part of the larger task?
2. Adapting or Coordinating: Do you need help with something? Is there someone you have to work with? Do you need resources to complete your task? What do you need?
3. Burning: Now you do the work. You take your planning and coordination and you get the task done. You are burning through your tasks to get them done.
4. Adjusting: This is part of doing the work. Maybe you don’t need to adjust anything, but meetings get missed, things come up, schedules change. You may have to adjust and adapt your coordinating activities. The work you did may also be subject to correction or adjusting.
5. Evaluating: This is the Continuous Improvement phase. Can you do the task you just did better? Did you learn anything from this task that may help you complete other tasks? How can you make things better in quality or efficiency?
Read More: Kanban: The Mercurial Perspective
The Endless Spinning Wheel of Work:
A conceptual model of a continuous workflow delivery system. The goal is to keep the wheel balanced so as not to overload or underutilizing people and processes.
This can be accomplished by building T-shaped people on cross-functional Teams of Teams.
Read more: How to Balance the Spinning Wheel of Work
1. The Daily Stand-up
The main purpose of the Daily Stand-up is to investigate anything hindering progress towards completing tasks
2. Prioritization Meeting
Discuss the priority of item in the Kanban work backlog
3. Retrospective Meeting
Examine prior work items and figure out what worked well and what could be improved upon
Sources of Information:
1. The Effect of Job Satisfaction to Employee Retention
2. Regional Employee Job Satisfaction
3. Impact of Job Satisfaction and Personal Characteristics on Employee Absenteeism
4. The satisfaction and retention of frontline employees: A customer satisfaction measurement approach
5.Linking Employee Satisfaction with Productivity, Performance, and Customer Satisfaction
6. Complexity Leadership Theory: Shifting leadership from the industrial age to the knowledge era
7. Complexity Leadership Theory: An interactive perspective on leading in complex adaptive systems